法律聲明
Store Information
Store Name | Baby and Children's Clothing moononnon Japan Official Online Shop |
Name of seller | NONNON Co., LTD |
Name of sales manager | Shintaro Arakura |
Address | SenbaFujii Building 5F Minamikyuhouji-mati 2-2-9 Chuou-ku Osaka-shi Osaka-fu Japan Zip code: 541-0058 |
FAX number | 050-3803-3839 |
E-mail address | contact-web@nonnon.jp |
Home page URL | https://moononnon-global.com/ |
Product Sales
Product Delivery
We usually ship within 1 to 3 business days after receiving payment. However, there may be a delay during busy periods.
We will deliver by EMS or international e-packet.
(International e-packet is only available in some areas.)
Return Policy
If a customer wishes to return an item that is not defective, please contact us within 14 days of receiving the item.
Please note that the customer is responsible for shipping costs.
However, we do not accept returns in the following cases.
- Products that have passed 14 days or more after the product arrives.
- Products that have been used by the customer.
- Products without product tags.
- Products that have been lost or destroyed.
- Merchandise that has been damaged or scratched by the customer.
- Merchandise that has been washed, cleaned, processed, or reformed by the customer.
If the product has any of the following defects, please contact us within 14 days after receiving the product. We will get back to you as soon as possible.
- If the product you ordered is different from what you have received
- Damaged or soiled merchandise
Please refer to the Refund policy for details: Refund policy
About payment
We accept the following payment methods.
Shop Pay
Apple Pay
Google Pay
Credit Card
VISA / MASTER / JCB / AMEX credit cards are accepted.
Orders are usually shipped within 1-3 business days after placing an order. For details, please see the page about shipping policy: Shipping policy
Fees other than the product price
- Shipping charges
(Please see our Shipping Policy for more information: Shipping Policy) - Duties, Taxes and Fees
(The conditions for their occurrence differ depending on the delivery area of the product. Taxes, taxes and fees, if any, will be billed to the recipient of the package by the carrier. Duties and taxes are assessed by the local government based on the destination. For information about duties, taxes, and/or brokerage fees, you may contact your local customs office or the carrier that delivers your package.)
Validity period of application
If there is a problem with your order or payment method, or if there is no reply within 14 days after contacting us, we will cancel your order.
Other
Our store uses an online store server provided by Shopify, Inc.
The transmission form is SSL (Secure Sockets Layer) compliant, which encrypts and protects communications between the server and the customer's computer, preventing prying eyes from reading the information you enter.
Credit card information is sent directly to the payment server operated by the payment agency using the token method (card information not passing through), so it does not pass through the online store server. Neither our store nor Shopify, Inc retains any credit card information.
The payment agency is fully compliant with PCIDSS, the credit card industry's security standard.