Refund policy
Returns and Exchanges
■Returns and refunds due to product defects, etc.
We make every effort to ensure the quality of our products, but in the unlikely event that the product is defective or damaged, we will accept returns and refunds under the following conditions.
Conditions
【Returns and refunds for defects caused by our company】
It is limited to the product that you contact us within 14 days after the arrival of the product. If you contact us after that time, we may not be able to respond.
Refund Amount
We will refund the full amount of the invoice.
Return shipping costs
To be borne by the store.
Remarks
■Returns and refunds for Customer Convenience
Returns and refunds will be issued under the following conditions.
Conditions
【Returns and refunds due to customer convenience】
It is limited to the product that you contact us within 14 days after the arrival of the product. If you contact us after that time, we may not be able to respond.
Refund Amount
Full price for the product. (Shipping charges are not refundable.)
Return shipping costs
To be borne by the customer.
Remarks
■Exchanges for reasons attributable to the customer
We’re sorry, we don’t offer an exchange service. Please check the size notation carefully before purchasing.
We make every effort to ensure the quality of our products, but in the unlikely event that the product is defective or damaged, we will accept returns and refunds under the following conditions.
Conditions
【Returns and refunds for defects caused by our company】
- We accept returns and refunds if the product is damaged, stained, or broken due to our fault.
- We accept returns and refunds only if the product is unused.
- Products that have been damaged or scratched by the customer, as well as products that have been washed, cleaned, processed, or reformed by the customer are not covered.
- Please contact us within 14 days of receipt of the item(s) by using the email form below.
It is limited to the product that you contact us within 14 days after the arrival of the product. If you contact us after that time, we may not be able to respond.
Refund Amount
We will refund the full amount of the invoice.
Return shipping costs
To be borne by the store.
Remarks
- We will contact you with details on how to receive a refund.
- There is no delivery company specified when returning the item. But the refund procedure will be done after the item arrives in our store. Please note that we are not responsible for any loss during shipping.
- There is no particular specification for the packaging when returning the product, as long as it is in a condition that does not damage the product. However, please note that if the product is damaged when returned, if there is evidence that it has been used, or if it does not meet the above conditions, we may charge the product price.
- Please be sure to keep a copy of the return shipping slip until the return process is completed.
- We are very sorry, but we do not offer exchanges. After completing the return/refund procedure, please place a new order for the desired product.
■Returns and refunds for Customer Convenience
Returns and refunds will be issued under the following conditions.
Conditions
【Returns and refunds due to customer convenience】
- Returns and refund are possible only if the item has not been used.
- Items without product tags are not eligible for return.
- Products that have been damaged or scratched by the customer, as well as products that have been washed, cleaned, processed, or reformed by the customer are not covered.
- Please contact us within 14 days of receipt of the item(s) by using the email form below.
It is limited to the product that you contact us within 14 days after the arrival of the product. If you contact us after that time, we may not be able to respond.
Refund Amount
Full price for the product. (Shipping charges are not refundable.)
Return shipping costs
To be borne by the customer.
Remarks
- We will contact you with details on how to receive a refund.
- There is no delivery company specified when returning the item. But the refund procedure will be done after the item arrives in ore store. Please note that we are not responsible for any loss during shipping.
- There is no particular specification for the packaging when returning the product, as long as it is in a condition that does not damage the product. However, please note that if the product is damaged when returned, if there is evidence that it has been used, or if it does not meet the above conditions, we may charge the product price.
- Please be sure to keep a copy of the return shipping slip until the return process is completed.
■Exchanges for reasons attributable to the customer
We’re sorry, we don’t offer an exchange service. Please check the size notation carefully before purchasing.
Return and Refund Policy
Please note that the following items cannot be returned or exchanged.
- If you do not contact us within 14 days of receiving the merchandise.
- Merchandise that has been used.
- Merchandise without product tags attached.
- Merchandise that has been damaged or defaced by the customer who ordered them.
- Merchandise that has been damaged or scratched by the user.
- Products that have been washed, cleaned, processed, reformed, etc. by the customer.
- Merchandise that cannot be delivered to the designated return address within 14 days after notification.
Contact information for returns and exchanges
Contact for returns:
SenbaFujii Building 5F
Minamikyuhouji-mati 2-2-9
Chuou-ku Osaka-shi Osaka-fu Japan
NONNON CO.,LTD
Zip code: 541-0058
Mail: Please contact us using this form.
*Due to our business hours, it may take time to reply.
